Go to:
In order to create a new article click on the <New> button on the right hand side of the Master articles database. Notion will automatically use the template, please stick to it.
Fill in the properties of the article
Master product
Master category
Reviewer - a person who will check if the article is clear and double verify if it compiles with our Knowledge Base UI / UX rules
KB status:
| Status | Description | Is live on Knowledge Base? |
|---|---|---|
| Backlog | An idea for an article. The article does not appear in the live KB. | no |
| To do | The need for this article has been identified. Product Owner is responsible for delivering / coordinating content. | no |
| In progress | The article is in the progress of being written. | no |
| Review | The article is ready, it just needs to be reviewed by someone else than article’s author. | no / yes 🚀 |
| LIVE | The article has been completed and it is live in the KB. | yes 🚀 |
| Update | This article needs an update. What needs to be changed is shown in the review notes. | yes 🚀 |
| Archive | The article is redundant and has been moved to Archive. The article does not appear in the live KB. | no |
Write an article, make sure that you comply with Knowledge Base UI / UX rules
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Good practice: to make sure that the article you are writing is maintaining the same tone / layout as other articles, you can start by checking e.g. Prebid Timeouts article as a “pattern’.
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Check the grammar and contents using Chat GPT (use GPT app: UI text brainstorming and improving)
Assign a Reviewer, you can also let this person know that they need to review the article directly, to speed up the process
Make sure that the article appears in the right place in Yieldbird Knowledge Base, mark that sometimes you may need to create a manual link
Publish the article on Super (‣)
When the article is published, add “Knowledge base link” to Notion page meta description.